Tag Archives: alarm

How an Alarm Company Should Handle Requests to Take A Person Off the Alarm Contract.

Ask the Attorney:  I sometimes have customers ask to remove their spouse or significant other from the account due to divorce or domestic violence allegations. How should I handle these requests?

Tread carefully here because if you make the wrong move, you are opening your company up to potential liability. There are a few things you need to consider. You need to determine whose name is on the contract. If both spouses or significant others are on the contract (which is the best practice), then you can make the change, and get a new contract from person requesting the change. I would notify the other party in writing that s/he is being removed from the account.   If the person requesting the change is not listed on the contract, you need to investigate further. Determine if there is legal authority for the change—is there a divorce decree, or a restraining order? I find it helpful to do a little extra sleuthing sometimes as well. For example, can you find anything from online property records about whether the person making the request owns the property? If you have legal authority that the person seeking the change has ownership or possession of the property, you can get a new contract with the person requesting the change. Be aware, however, that, while unlikely, there is the risk that person dropped from the account could sue for breach of contract. Save all correspondence and documentation regarding the change and your decision-making. If you really want to be extra cautious, you could ask for indemnity from the new account holder for any claims made by the person being dropped from the account.

Can Current Employees Sign a Non-Competition Agreement?

Wisconsin recently became the thirtieth state to follow the majority rule when it comes to consideration for non-competition agreements. It held that continued employment constitutes lawful consideration for a non-compete agreement signed by an existing at-will employee (i.e., one that does not have a contract).  Continue reading

Documenting Changes to An Existing Customer’s Alarm System or Services

Ask the Attorney:  If I am making changes to an existing Customer’s alarm system, should I have the customer sign a new contract or what else can I do to document the new equipment?

You can use either a new contract or an addendum. A new contract is especially appealing if you’ve updated your contract and would like the customer to sign the latest version; or if you’d like to lock in the customer to a new contract term.

You could, however, also do an addendum to the customer’s contract.  You will want to reference the Customer’s current contract, note the changes being made, alert the customer that the terms and conditions in the current contract still apply, and have the addendum signed by the customer.  This addendum language could be part of a work order/invoice, or a separate documents. And, as always, ensure you keep a copy of the signed document for future reference.

 

 

Alarm Contracts For Purchase Online

You’ve been asking (and asking…) and I am finally delivering:  customizable alarm contracts are now available online for immediate download.

Available now:

Installation and Monitoring Agreement

Commercial Installation Agreement

PERS Lease Agreement

Supporting documents also available: Schedule of Equipment & ServicesAddendum/Change to Installation and Monitoring AgreementAlarm Response Contact ListPERS Contact List & Data SheetRight to Cancel Handout